Yes! We accept a limited number of commissions at a time to ensure the highest quality work. Once we reach capacity, orders will temporarily close until we can accommodate new requests.
What happens after I place an order?
When placing an order, you will be prompted to provide a description of your vision. Our team will carefully review your submission and determine if any additional enhancements are needed. If extensive edits are required, we will provide a complimentary quote before proceeding.
How do I send my images?
After placing your order, simply reply to the confirmation email with your images attached. Please note that we cannot enhance blurry photos, so scanned images are required for the best results.
What is the turnaround time?
Our standard turnaround time for a proof image is 2–4 weeks. If you require expedited service, please let us know, and we will do our best to accommodate your request.
Do you offer revisions?
Yes! We offer unlimited revisions to ensure you are completely satisfied with the final result—provided the changes align with your original request. Any additional modifications beyond the initial brief may incur an extra fee.
What types of photos yield the best results?
For optimal results, please consider the following guidelines: ✔ Use well-lit images without harsh shadows or glare. ✔ Upload high-resolution original files (avoid screenshots or cropped images). ✔ If using printed photos, scan or photograph them in high quality, preferably horizontally. ✔ Choose images with similar lighting, angles, and perspectives to create a natural composition. ✔ The higher the quality of the original images, the better the final outcome.
Can I change my reference photos after submitting my order?
Once your order is submitted, we begin processing your images immediately. Therefore, changes to reference photos cannot be made after submission. Please take your time selecting the best photos before completing your order.
Can you work with old or blurry photos?
Yes! We specialize in restoring and enhancing old or blurry photos. Simply provide the clearest possible scan or photograph of the original image, and we’ll handle the rest.
Will the final image be flawless?
We strive for perfection, but the final result depends on the quality of the photos provided. High-resolution, well-lit images will always yield the best outcome.
What is your refund policy?
Since each portrait is custom-made, we offer a full refund only if work has not yet begun. Once an order is in progress or completed, we are unable to offer cancellations, refunds, or exchanges.
How many people can be added to a single image?
There is no limit! We can seamlessly merge multiple individuals into a single, cohesive image, allowing you to reunite your loved ones in one meaningful photograph.
